Mchoice Investments (“Mchoice Investments”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, create an account, place an order, purchase products, submit an enquiry, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words whose initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created by You to access certain features of our Website, including managing orders and personal information.
- Company, Mchoice Investments, We, Us, or Our refers to Mchoice Investments.
- Cookies are small files placed on Your computer, mobile device, or other device by a website that store information about Your browsing activity and preferences.
- Country refers to Kenya.
- Device means any device that can access our Website, such as a computer, mobile phone, tablet, or other internet-enabled device.
- Personal Data means any information that relates to an identified or identifiable individual.
- Service refers to the Mchoice Investments e-commerce website and related services.
- Service Provider means any third-party company or individual that processes information on behalf of Mchoice Investments to facilitate our Website, process payments, deliver products, provide technical services, analyse website usage, or support our business operations.
- Usage Data refers to information collected automatically through the use of our Website.
- Website refers to Mchoice Investments, accessible from https://mchoice.co.ke/.
- You means the individual accessing or using our Website, or the company or other legal entity on behalf of which such individual is accessing or using the Website.
2. Collecting and Using Your Personal Data
Types of Data Collected
When You use our Website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain information that can be used to identify or contact You.
This information may include:
- Full name
- Email address
- Phone number
- Billing address
- Delivery/shipping address
- Company or organization name
- Account login information
- Order and purchase information
- Products purchased or requested
- Payment-related information necessary to process an order
- Information submitted through contact or enquiry forms
- Communications between You and Mchoice Investments
- Any other information You voluntarily provide to Us
We collect only information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate our Website.
Usage Data
Usage Data is collected automatically when You use our Website.
Usage Data may include:
- Your Device’s Internet Protocol address (IP address)
- Browser type and version
- Operating system
- Pages of our Website that You visit
- Date and time of Your visit
- Time spent on pages
- Products viewed
- Search queries
- Referring website or source
- Device identifiers
- Other diagnostic and website performance information
When You access our Website using a mobile device, we may collect certain technical information about the device and mobile browser used to access the Website.
3. Account Information
If You create an account on our Website, we may collect and store information necessary to manage Your account.
Your account may allow You to:
- View and manage orders
- Save delivery information
- Manage personal details
- Track purchases
- Access account-related features
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
If You believe that your account has been accessed without authorization, please contact us immediately.
4. Orders and Purchases
When You place an order through our Website, we may collect information necessary to process and fulfil that order.
This may include:
- Customer identification information
- Contact information
- Billing information
- Delivery information
- Products ordered
- Order value
- Order status
- Payment confirmation
- Transaction reference information
We use this information to process payments, confirm orders, arrange delivery, provide customer support, manage returns or refunds, and maintain appropriate business records.
5. Payment Information
Payments made through our Website may be processed through third-party payment providers.
Depending on the payment method selected, the payment provider may collect and process payment information such as card, mobile money, or other transaction details.
Mchoice Investments does not necessarily store complete payment card information on its own systems.
Payment information may be processed directly by the relevant payment service provider in accordance with that provider’s privacy policy and security practices.
We may retain transaction references, payment confirmations, and other information necessary for accounting, order management, customer service, fraud prevention, and legal compliance.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve and analyse our Website.
Cookies may be used to:
- Keep items in your shopping cart
- Maintain login sessions
- Remember customer preferences
- Improve Website functionality
- Understand how visitors use our Website
- Analyse Website traffic and performance
- Improve our products and services
- Support security and fraud prevention
- Provide relevant marketing where permitted
Types of Cookies We May Use
Essential Cookies
These cookies are necessary for core Website functionality, including account access, shopping cart functionality, checkout, security, and order processing.
Functional Cookies
These cookies allow the Website to remember choices and preferences made by You.
Analytics Cookies
These cookies help us understand how visitors use our Website so that we can improve performance, navigation, and user experience.
Marketing Cookies
Where applicable and with appropriate consent, marketing technologies may be used to understand advertising performance and provide more relevant communications.
You can configure your browser to refuse cookies or notify you when cookies are being used. However, disabling certain cookies may affect the functionality of our Website, including shopping cart and checkout features.
7. How We Use Your Personal Data
Mchoice Investments may use Personal Data for the following purposes:
- To provide and maintain our Website and services, including monitoring Website usage and performance.
- To manage Your Account, including registration, authentication, and account management.
- To process and fulfil orders, including payment processing, order confirmation, product delivery, returns, exchanges, and refunds.
- To communicate with You, including responding to enquiries, providing order updates, delivery information, and customer support.
- To improve our products and services, including analysing customer preferences and Website usage.
- To provide customer support, including responding to complaints, questions, and service requests.
- To prevent fraud and protect security, including detecting unauthorized transactions or suspicious activity.
- To send marketing communications, including information about products, promotions, offers, and services where permitted by law or where You have provided appropriate consent.
- To maintain business records, including accounting, transaction, tax, and order records.
- To comply with legal obligations, regulatory requirements, court orders, or lawful requests from government authorities.
- To protect our rights and property, including enforcing our terms, policies, and agreements.
- For business analysis, including analysing sales trends, Website performance, customer behaviour, and the effectiveness of marketing campaigns.
8. Sharing Your Personal Data
We do not sell or rent Your Personal Data to third parties.
However, we may share information where reasonably necessary to operate our business and provide our services.
Service Providers
We may share information with trusted service providers who assist us with:
- Website hosting
- Website maintenance
- Payment processing
- Product delivery
- Order fulfilment
- Customer communication
- Email services
- Analytics
- Marketing
- Cybersecurity
- Technical support
These service providers are expected to process information only for legitimate purposes related to the services they provide.
Payment Providers
Information necessary to complete a transaction may be shared with the relevant payment service provider.
Delivery Partners
We may provide delivery-related information, such as Your name, phone number, and delivery address, to courier companies or other delivery partners where necessary to fulfil Your order.
Business Transfers
If Mchoice Investments is involved in a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, Personal Data may be transferred as part of that transaction.
Legal Requirements
We may disclose Personal Data where required or permitted by applicable law, including in response to valid requests from courts, government agencies, regulators, or law enforcement authorities.
With Your Consent
We may disclose Your Personal Data for other purposes where You have provided consent or where otherwise permitted by applicable law.
9. Retention of Your Personal Data
Mchoice Investments will retain Your Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
We may retain information for longer where necessary to:
- Complete transactions
- Maintain business and financial records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Comply with legal or regulatory obligations
- Protect our legitimate business interests
When Personal Data is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it where appropriate.
10. Transfer of Your Personal Data
Your information may be processed using systems, hosting providers, payment providers, analytics services, or other service providers located outside Kenya.
Where Personal Data is transferred outside Kenya, Mchoice Investments will take reasonable steps to ensure that appropriate safeguards are in place and that the processing complies with applicable data protection requirements.
11. Your Rights Regarding Personal Data
Subject to applicable Kenyan law, You may have the right to:
- Request access to Personal Data we hold about You
- Request correction of inaccurate or incomplete information
- Request deletion of Personal Data where legally permissible
- Request restriction of certain processing activities
- Object to certain processing of Your Personal Data
- Withdraw consent where processing is based on consent
- Request information regarding how Your Personal Data is being processed
You may contact us to exercise these rights.
We may need to verify Your identity before processing certain requests.
We may also retain certain information where we are legally required or permitted to do so.
12. Delete or Update Your Personal Data
You may request that we correct, update, or delete Personal Data that we hold about You.
If You have an account, certain information may be updated through your account settings.
You may also contact Mchoice Investments directly to request access, correction, updating, or deletion of your Personal Data.
Please note that some information may need to be retained where required by law, for accounting purposes, to complete transactions, resolve disputes, or enforce our agreements.
13. Security of Your Personal Data
The security of Your Personal Data is important to Us.
We take reasonable technical, organizational, and administrative measures to protect Personal Data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially reasonable measures to protect Your information, we cannot guarantee absolute security.
14. Children’s Privacy
Our Website is not intended to knowingly collect Personal Data from children where such collection would be prohibited by applicable law.
We do not knowingly collect Personal Data from children without appropriate authorization where such authorization is required.
If You believe that a child has provided Personal Data to us in circumstances where such collection is not permitted, please contact us.
15. Third-Party Websites and Services
Our Website may contain links to third-party websites, payment services, delivery services, social media platforms, or other external services.
If You click on a third-party link, You will be directed to that third party’s website.
Mchoice Investments does not control the privacy practices, security, content, or policies of third-party websites or services.
We strongly recommend that You review the privacy policy of any third-party website or service You use.
16. Marketing Communications
Where permitted by applicable law, Mchoice Investments may use Your contact information to provide information about:
- New products
- Special offers
- Promotions
- Discounts
- Services
- Company updates
You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.
Please note that You may still receive essential transactional communications, such as order confirmations, payment notifications, delivery updates, account notifications, or security-related communications.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, or legal and regulatory requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage You to review this page periodically for the latest information about how we protect Your Personal Data.
Changes to this Privacy Policy become effective when they are posted on this page unless otherwise stated.
18. Contact Us
If You have any questions, concerns, or requests regarding this Privacy Policy or how we handle Your Personal Data, You can contact us:
Mchoice Investments
Website: https://mchoice.co.ke/
Email: info@mchoice.co.ke
Phone: +254 726 489 500
Address: Midtown Business Centre, Taveta Road, Nairobi, Kenya
For privacy-related requests, please include sufficient information to allow us to understand and respond to your request.
19. Applicable Data Protection Law
Mchoice Investments operates in Kenya and seeks to comply with applicable Kenyan data protection and privacy requirements, including the Data Protection Act, 2019, and applicable regulations and guidance.
Where applicable, Your rights and our obligations concerning Personal Data will be determined in accordance with the laws of Kenya.